Customer Service Associate in Brentwood, NY

WindowRama is a leader in the building materials industry in the Northeast. We specialize in the sale of windows and doors. The Customer Service Associate is responsible for answering calls and scheduling in-home service for our technicians

Responsibilities Include:
· Resolve service-related issues related to customers’ orders at all times providing the highest quality of customer service via phone and email
· Schedule service appointments for our technicians
· Coordinate and communicate with our sales personnel regarding service
· Complete reports and other tasks and assignments are required
· Act as liaison between our customers, service technicians, and manufacturers

Qualifications and Skills:
· High School Diploma
· Excellent Customer Service Skills
· Strong computer skills (Microsoft Office, Google, IBM AS400)
· Prior call center and/or dispatch experience is preferable
· Strong Interpersonal skills
· Excellent time management skills
· Ability to multi task and work in fast-paced environment

Salary and Benefits:
· $18 per hour to start commensurate with experience
· Medical/Dental/Life/LTD
· Ample paid time off
· Comprehensive 401(K) retirement savings program plus company match

Job Type: Full-time
Pay: $18.00 per hour

COVID-19 considerations:
Providing our employees with a safe, healthy work environment is of importance to us. Therefore, we are complying with all COVID health and safety precautions.

Please forward your resume to talent@windowrama.elocalistaging.xyz.